FAQ

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Most orders are dispatched within 2–5 business days. Standard delivery within Australia typically takes 3–7 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on orders over a certain threshold. Check our shipping page for current details.

Can I track my order?
Yes, once your order is dispatched you'll receive a tracking number via email.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of purchase for items in original, unused condition. Please contact us to initiate a return.

What if my item arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damage and we'll arrange a replacement or refund.

Products

Are your products covered by a warranty?
Yes, most products come with a manufacturer's warranty. Warranty periods vary by brand and product — please refer to the individual product listing for details.

Do you stock commercial-grade cookware?
Yes! We carry a range of commercial cooking equipment suitable for both home and professional use.